I present here the results of research that drive alone or together with my fellow researchers and advisees.
In highly competitive technology markets, such as the market in which Enterprise Resource Management (ERP) service providers do business, it has become of fundamental importance to understand the factors that create competitive advantages. This paper presents the support from the theoretical frameworks offered by the Resource-based View (RBV) and the Market-based View (MBV) to attempt to explain the competitive advantage held by Totvs Curitiba, a franchise of Totvs, which in turn is a Brazilian company that is a market leader in ERP service provision. In methodological terms, this is a Case Study for which data was collected during interviews and by observation and review of secondary documentary sources. The results suggest that the franchise’s market-leading position was built on a relationship, which is identifiable in the results of this study, between the strategies adopted, resources controlled and competences developed
The Strategic Alignment (SA) between Information Technology (IT) and Business remains a priority for managers, according to recently realized studies in several countries. However, as found by a large number of the surveys on this subject, SA does not constitute a priority to companies when planning and implementing IT. Also, consultants often participate in the SA process, particularly to develop and implement IT devices, as much for strategic as operational purposes. The role of these consultants has not been sufficiently analyzed in research on SA. Considering the importance of the consultant’s role in the SA process, our study proposes a discussion of this role as an external agent. Therefore, we analyzed the case of a strategic corporate portal developed in a large transnational company. We adopted participant observation and semi-structured interviews to collect data in this longitudinal case study. The main results we highlight are the complex roles of IT consultants during the AE process, based on their technical and sociopolitical knowledge and especially the need for knowledge sharing. Consultant skills were also necessary to fulfill more effective roles in the AE process.
O uso estratégico de recursos e capacidades no setor hoteleiro: o caso Ritz Porto Alegre
Paulo Hayashi Jr. * Universidade Estadual de Campinas – FCA/Unicamp (Brasil)
Gustavo Abib** Universidade Federal do Paraná (Brasil)
Maria Marlene Bouscheid*** FACINTER/Uninter (Brasil)
Resumo: O Ritz Hotel de Porto Alegre (RS) é pesquisado com o intuito de tentar um melhor entendimento sobre como os recursos e capacidades possibilitam certas organizações hoteleiras competir com sucesso dentro da faixa de estratégia escolhida. A pesquisa é qualitativa, descritiva, com entrevistas semi -estruturadas e observação não participante. Foram realizadas sete entrevistas no total, sendo entrevistado o dono e todos os funcionários do hotel. As principais conclusões encontradas são que os recursos de capital humano, bem como a cultura organizacional destacam -se como fatores competitivos e operacionais. Além disso, a rede de contatos formada por antigos moradores, a internet com suas plataformas de redes sociais, assim como órgãos públicos de difusão da rede hoteleira auxiliam na renovação de seus hóspedes.
Palavras -chave: Hotel Ritz, Visão Baseada em Recursos, Estratégia Competitiva, Vantagem Competitiva.
Strategic use of sources and skills in the hotel industry: the case Ritz Porto Alegre
Abstract: This paper tries to elucidate how the Ritz Hotel in Porto Alegre (Brazil) compete successfully with its resources and capabilities within the range of the chosen strategy. The research is qualitative, descriptive with semi -structured interviews and non -participant observation. All the employees and the owner were interviewed. Among the main conclusions reached were the importance of human capital and organizational culture as competitive and operational resources. In addition, the network of contacts formed by former residents, the internet as well as government agencies contribute in the renovation of hotel guests.
Key -words: Hotel Ritz, Resource -Based View, Competitive Strategy, Competitive Advantage